Queen's Hospital

Queen's Hospital 2024-04-25 Person 5 5 0

Good communication And care

Nothing

Queen's Hospital 2024-04-25 Person 4 5 0

I received excellent feedback on tests done and given lots of information about next steps as well as medication and prescriptions. Where test results were not available same day as it took time to complete I was given the results the very next day.

Nothing to add here.

Queen's Hospital 2024-04-25 Person 1 5 0

The receptionist at the Urgent care (A&E) was ignorant. Could not find my child's details on system and become frustrated with me. He then confirmed that he found my son's details and I should proceed to see the nurse. The nurse saw my son and while she was checking him I was able to see the computer screen when I noticed that my son's details was wrong. His name was completely wrong, no NHS no on the system. I raised my concern with the nurse and she confirmed that she will get it corrected and obtain his NHS number. I trusted her and proceeded to the waiting area to be seen my the doctor. After waiting approx 3 hours the doctor saw us for a assessment and I rechecked my son's details and still it was wrong. I explained to the doctor that is my son's details was wrong then how can feedback/follow up be provided to my GP. Doctor appeared uninterested and requested I talk to reception. Since we was referred to a surgeon we had to go back to reception to book in again. On booking back in I asked the receptionist if he could correct the details (same receptionist). He seems quite annoyed that I asked him to correct the details. He said to me that "because I was in a rush" he could not get the correct details??? So I guess it was my fault because I was in A&E with my 8 year old child who was in serious abdomen pain and my sense of urgency to get my son seen my a medical professional (my rush) caused the receptionist to make a major mistake with my son's personal details. I kept my claim and wrote my Son's details on a peace of paper and asked the receptionist if he could "please" kindly double check and make sure the details are correct. At first he appeared angry and annoyed that I had asked him to recheck the details but as other member of staff was present along with other patients he reluctantly checked. "Lord behold" this time he found all the correct details!?! I wonder why? Was it because he could not be bothered at the begining to check properly??

Employ staff that are willing and able to work in a people/public facing role. Understand that people that come to hospital do not come here for picnic but because they need medicine assistant. The patient is in discomfort/distress and ignorance and bad attitude do not help in any way, not for them or the patient.

Queen's Hospital 2024-04-24 Person 5 5 0

This was my first time that I visited queen's Hospital I am 32wks pregnant... Had a vasovagal episode and when brought in by my husband I had a further 3 episodes.. Jodie and the team in triage were so considerate and helpful that my husband there and then said we are moving here from RLH, Jodie transferred me as late referral to queen's. I was taken to HDU where I was observed plus a further 3 days in Antenatal. I have been discharged today and I cannot thank each and every department every experience midwife doctor and student nurse.. very overwhelmed with the experience and I cannot wait to deliver my baby in the coming weeks at queens hospital maternity unit...

Cooler rooms in antenatal for pregnant women

Queen's Hospital 2024-04-24 Person 5 5 0

Except care kept fully informed

No

Queen's Hospital 2024-04-24 Person 5 5 0

The process was efficient with no delays, The staff were friendly and caring.

Could not have been better

Queen's Hospital 2024-04-24 Person 4 5 0

In my experience I found the team very efficient and well organised whilst maintaining a caring and friendly approach.

I did have some issues with appointment mix ups.

Queen's Hospital 2024-04-24 Person 5 5 0

Appointment conducted on time, and everybody involved seemed to be interested at all times.

Nothing I can think of.

Queen's Hospital 2024-04-24 Person 4 5 0

Always good

Need to call names louder as I was round the corner and didn’t hear my name so ended up being last patient

Queen's Hospital 2024-04-24 Person 5 5 0

Very good service and professional staff. Felt safe , comfortable and looked after. My doctor of that day was Ms Alina Unipan together with the assistant very good service, thank you so much!

Nothing to add